MISSION UCX
In order to empower our student athletes to win their future, IMG Academy is on a mission - to DELIVER AN UNRIVALED CAMPUS EXPERIENCE for students, campers,
parents, staff + others that can't be found anywhere else in the world. Let your voice be heard! Below are ways to engage, as well as resources for support.
Huddle Resources
NPSx Training for Employees
Mission UCX Team
Michael Milliron
SVP, Production Operations
Responsible for Mission UCX and all
initiatives and work associated with it.
Lauren Burkle
Director of Customer Success
Responsible for IMG Academy's
Customer Success program and ensuring we deliver an unrivaled campus experience.
J.T. Musso
Director, Product Innovation
Responsible for identifying technology
gaps, developing solutions and ensuring alignment across departments to deliver the best solutions possible for our camp
Josh Pridokas
Director, Project Management
Responsible for IMG Academy's X-Series
initiative and ensuring we enhance the experiences of both customers and employees on campus.
Heather Nolan
Customer Journey Manager
Responsible for creating and managing
an IMG Academy Journey Playbook and measurement of the individual journeys.
Emily Pace
Project Manager
Responsible for managing X-Series
projects focused on key product enhancement and customer experience areas.
Emily Rueter
Customer Success Program Senior Coordinator
Responsible for day-to-day support, including MissionUCX.com, survey engagement and insights, and Executive Commitments.